Catch The Moment

Posted on March 03, 2011 by Ronald T. Brown, Ph.D.

"How you arrive matters." - David Avrin

Great leaders are careful how they connect with their employees, customers, and various stakeholders. They are very intentiional to optimize the impact they have on those they come in contact with throughout their day.

In many ways, a leader's reputation is created one moment at a time - momement by moment. As they walk through the various parts of their company, pass others in the hallway, or grab a cup of water at the fountain - a leader's reputation is created through these quick moments in time.

Effective leaders are intentional to use these quick moments to build credibility, connection, and trust. They use these quick moments to connect, and build trust, with the various employees they happen to come in contact with.

As a leader, you are being closely watched and listened to - even when you walk from your office to the parking lot! Fair or not, many of your employees form their opions about you, your leadership, and the company based on these quick moments in time. Are these moments of truth hurting your credibility - or do they make your people feel cared for, honored and respected?

One statement, one smile, one handshake, one moment at a time.

At the core of each moment of truth is the impression you leave with people, and how that makes them feel. This feeling will impact their choices and actions - which inturn will contribute (or not) to the success of the company. These little efforts on your part do make a huge difference!

* What impression are you making in these daily "moments of truth" with your employees, customers and other stakeholdes?