It Takes All Three

Posted on August 24, 2010 by Ronald T. Brown, Ph.D.

Great leaders take the time to define, or explain, three things:

1. Define what it is. The purpose of an explanation is to describe the issue, the initiative, or the problem. For example, if you are pushing for cost reductions, explain why they are necessary and what they will entail.

2. Define what it isn’t. Here is where the leader moves into the “never assume mode.” Be clear to define the what is not expected, or what is not to be completed. For example, if you are asking for reductions - explain you are looking for reductions in costs, not people. Be explicit. Leave no room for assumptions.

3. Define what you want people to do. This is an opportunity to make a call for action. Establishing expectations is critical - and can also be used to challenge people to think and do things in new and innovative ways.