Ronald T. Brown, Ph.D. author of The Courageous Life, is an organizational consultant with a special interest in coaching courageous and effective leaders.

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Navigating Your Success

Posted on January 17, 2009 by Ronald T. Brown, Ph.D.

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An invaluable question that every leader can use to effectively navigate and improve their relationships, the products they produce, services they deliver, meetings they conduct, the classes they teach, and the transactions they enter into is:
“On a scale of 1 to 10, how would you rate the quality of our ... (fill in the plank)?”

The following are a number of variations of this same question that can serve a leader very well…
“On a scale of 1 to 10, how would you rate…

  • our service?

  • my teaching/preaching?

  • our product?

  • this class/seminar/workshop?

  • this meeting?

  • our date/marriage/vacation?

  • my performance?

  • my leadership?

  • my coaching/managing?

  • my character?

  • my parenting?"

    • ** Then, any answer less than a 10 always gets this follow-up question: “What would it take to make it a 10?”

    The answer to this second question is where the *truly* valuable information comes from. Knowing that a person is dissatisfied is not enough. Knowing, in detail, what will satisfy them in the future gives you the needed information to do whatever it takes to create a winning product, service, or relationship.

    Challenge: This week, ask 2 people the first question, (and if needed) the second.
    Filed under: Leadership

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